Top Gear is passionate about customer satisfaction and continuously strives to provide the best quality products with unmatched customer service. We understand that there could be rare cases where in you may wish to not go ahead with your purchase or the product doesn’t fulfil your expectation. The cancellation and return policy have been designed keeping in the interests of the customers along with logistics challenges and costs involved in heavy bulky goods e-commerce.

• Cancellations

1.1 – Order is not processed: In case the order has not been processed and fulfilled, the order can be self-cancelled by the customer from their account, or a cancellation request can be raised by sending an email to [email protected]. The cancellation of an order is not guaranteed. If an order is successfully cancelled before it is processed, a refund will be initiated. Please note that in some cases, transaction charges or fees associated with payment processing may be deducted from the refund amount. The remaining refund will automatically be credited back to the original payment source within 1-3 working days, depending upon the mode of the transaction.

1.2 – Order has been processed: Once an order has been processed and fulfilled, it becomes non-cancellable, and we regret to inform you that we cannot accept any cancellation requests. Our products are customized and made specifically based on each customer’s request. Therefore, after processing, returns and refunds are not allowed, even if the customer refuses delivery. It’s important to note that this policy is in place due to the personalized nature of our products. We appreciate your understanding in this matter.

However, in cases universal products where the delivery is refused by the customer, Logistics charges will be levied at the time of processing the refund. These Logistics charges are associated with the return of the product to our facilities. The exact amount of Logistics charges can vary, ranging from ₹300 to ₹2800, depending upon factors such as the weight of the shipment and the shipment destination pin code. We want to provide transparent information about these charges to ensure that you are fully informed about the potential costs associated with refusing a delivery.

We value your satisfaction and are here to assist you with any concerns you might have. Please feel free to reach out to our customer support team at [email protected] if you have any further questions or require assistance.

The refund will be processed once the shipment is travelling back to the source and once processed, it can take 4-7 working day for it to get credited back into the original payment source.

Disclaimer: The free shipping provided by Top Gear is only applicable for successful orders, in which case, the cost of shipping is borne by Top Gear. In case the customer chooses to cancel / reject the order, after it has been shipped; The shipping cost will be borne by the customer.

• Returns

Top Gear follows a parts replacement/return policy, for which the terms are mentioned below :-

2.1 – A product purchased on https://wowtopgear.com is eligible for parts replacement or return within the return period (within 7 days from the date of delivery) if it fulfils any of the following conditions:

1. a) Product delivered is completely different from what was ordered. (Create an unboxing video and submit the report within 48 hours.)
2. b) Product was received in a physically damaged condition or was found defective when package was opened. (Create an unboxing video and submit the report within 48 hours.)
3. c) The product or parts of the product or accessories that were described on the website as “In the Box” was missing. (Create an unboxing video and submit the report within 48 hours.)

2.2 – Any product noticed as “Received in Physically Damaged Condition or Damage upon Delivery” has to be reported within 48 hours of product delivery, with valid images/video evidence of damage, to be eligible for a replacement. Any issues reported after 48 hours will not be accepted.

2.3 – Top Gear reserves the right to resolve any return request for in transit damaged part(s) / missing item(s) / wrong item delivered by sending a replacement of the affected part(s) within a stipulated time, free of cost. In case the part is not available, Return and full refund will be initiated.

2.4 – Every care has been taken to ensure that the product details are correct. All dimensions are measured by hand, so there might be a very slight variation. Whilst the image is a true representation of the standard product, slight variation in colour replication may occur due to lighting/flash during photography or your monitor settings. Warranty Or Return does not cover minor imperfections in the product that broadly meet design specifications or imperfections that do not materially alter the Product’s functionality. Please go through the below FAQs for a better understanding of return process.

FAQ

• Where do I place a return request?

The return request can be placed directly on the website under support section. While placing the return request it is mandatory to share the return reason along with photo/video evidence.

• Till when can I place return request?

The return request can be placed within 7 days of the delivery date of the product as recorded by Top Gear.

• Does the product need to repackaged?

The product must be returned in unassembled state and in the original packaging. If the customer can’t un-assemble the product or doesn’t have original packaging, Top Gear may arrange the same at cost. The customer is responsible for the safe return of the item.

• Who is responsible for return shipping fees?

The return shipping for any eligible return (mentioned under returns section) will be borne by Top Gear. However, the return shipping fees has to be borne by customer, for any return requested accepted beyond the eligible returns (as mentioned in 2.1)

• What is the return process?

After the return has been authorized, An RMA number and shipping label will be generated and shared with the customer, The customer needs to take printout of the same and affix the label on return shipment box. After the confirmation of re packaging by the customer, Top Gear will arrange for return logistics. In case, pick up at customer destination is not possible, Top Gear may request the customer to ship the item to nearby courier facility.

• When will I get the refund?

The refund (full/partial) will be processed once the shipment has been received and inspected at warehouse. Once the refund is processed, it may take upto 10 days for the refund to reflect, depending upon the original payment mode. A damage fees, up to 25 % invoice amount may be levied for return items which are not in proper state.

• Will I receive a properly packed product?

The product will be neatly packed and packaged in a branded Top Gear box with all the accessories.

• Can I return the product if I don’t like it?

Owing to the specialized nature of our products, which are often heavy and bulky, along with the substantial shipping costs involved, we are unable to facilitate returns based solely on preference. Thus, we kindly urge you to meticulously review the product details and features prior to making a purchase decision. Should you have any uncertainties or inquiries, we encourage you to reach out to us through our “Contact Us” page. Your satisfaction is paramount, and we are here to address any concerns you may have.